Frequently Asked Questions

We try to make this as easy as possible. There are two ways:

• Click here to complete the application and upload your supporting documents.
• Provide us with an email or physical address, and we will send you a welcome package with the application and further instructions.

This depends on what you will be buying from us. We always need:

• Completed application.
• Either a Sales & Use Tax registration (Form ST-1) or a completed Form ST-4 (we provide this form).
• Copy of guarantor’s driver’s license

If you sell the following, we need related state issued licenses:

• Cigarettes: Retailer License for Sale of Cigarettes (Form CT-3)
• Cigars & Other Tobacco: Retailer License for Sale of Cigars and Smoking Tobacco (Form CT-3T)
• Electronic Cigarettes / Vape: Retailer License for the Sale of Electronic Nicotine Delivery Systems (ENDS)

After we receive your application and the necessary documents, an account is typically open within the hour.

Order your way. Online, our ordering system keeps your order history ready, so repeat orders start from the items you already buy instead of a search. Prefer phone, email, fax, or a text to 781-804-0008? We will build you a custom order sheet with your regular products and our item numbers, at no charge, and you order from that.

Order online with your ordering username and password. Locked out or never set up? Help with our ordering site.

Yes. Our online ordering system keeps your order history, so you can work from what you bought last time rather than searching for your regular items again.

Yes, at no charge. We put together a custom order sheet with your regular products and our item numbers, and you can order from it by phone, email, or fax. New to Zall? Share recent invoices or an order-history report and our staff will get your sheet started. If you already sent invoices for a price comparison, we work from those; no need to send them twice. Request a custom order sheet.

Order ahead, and we have it prepared. Pickup orders are usually ready in about 1½ hours Monday through Thursday, or one hour on Friday, during business hours, at our pickup door in Braintree. Our cigarette pickup pricing is lower than your current distributor’s delivered pricing. How pickup works, and how to compare the pricing.

No. Instead of a rep on a route, you get direct access to our management team and senior staff by phone, text or email, so your question reaches someone who can act on it.

We accept returns of all re-sellable products: products that are in original packaging and not expired. We also accept expired or damaged returns for products whose manufacturer/supplier provides a guarantee.

No, but we do offer pickup which comes along with savings on cigarette pricing. Get an order to us ahead of time and let us do that work for you.

Usually about 1½ hours Monday through Thursday, or one hour on Friday. For orders sent after closing, please allow the preparation window after we reopen.

Orders are typically due by 10:30am the day before delivery. Follow the delivery day and cutoff confirmed for your store. Not sure of your delivery day? Call 781-848-8088 and ask for the warehouse.

No, it is impossible to use because we do not have one. A live person answers your call during business hours.

They are three separate tools, each with its own sign-in:

• Placing an order uses your ordering username and password. Order Now
• Paying an invoice uses your Zall Pay sign-in. Pay Your Invoice
• Your balance, invoices, sales tax reports and account help are on The Counter, where you sign in with a code we email you. No password. The Counter

Stuck signing in to order? Help with our ordering site, or call 781-848-8088.

Yes. Doug is our premium-cigar expert. He helps retailers start a premium-cigar selection and decide what to order as the category develops, for all budgets, whether you have a humidor, plan to add one, or have no plans for one. Premium cigars, with someone who knows the category, or call 781-848-8088 and ask for Doug.

Not for our self-humidified fresh-pack cigars. The sealed packs can be displayed on your counter. Doug can help you choose a selection for your store and budget, whether you have a humidor or not. Premium cigars, with someone who knows the category.

Yes! Zall & Sons has over 85 years of experience working with local businesses. Rely on our knowledge of the industry and local markets to help bring in the products that keep your customers coming back.

Yes. Our goal is to create as much comfort with our drivers as possible. We aim to send the same person to your store every time.

There is no delivery fee. The one exception is our pharmacy association program, which has a lower delivery minimum and a $5 delivery fee.

Our regular delivery minimum is $1,000. For your first order, you can try us with a $100 minimum. There is no delivery fee. The one exception is our pharmacy association program, which has a lower delivery minimum and a $5 delivery fee.

We would like to hear from you within 24 hours please.

We accept cash, checks and ACH transactions. We do not accept credit or debit card payments.

Yes, the law requires it. Your invoice shows the prepaid amount. You can also get a prepaid sales tax report for the month you need on The Counter. Sign in using the email linked to your account. The report arrives as a PDF, one per store, usually within a few minutes.